Frequently Asked Questions
What is the return policy?
If you would like to return your order for a refund or an exchange, please use the contact form or email contact@justinsshirtstore.com. Please include your order number in the subject line.
Orders postmarked within 7 days of delivery in new, unworn condition, purchased from justinsshirtstore.com, will be eligible for a return or exchange. Customers are responsible for all return postage costs, unless the order was incorrect or damaged.
Please kindly note, only variant and equal item value exchanges are permitted at this time. Washed or worn items are not permitted for a return or exchange.
Original shipping charges for orders are non-refundable, with the exception of damaged or incorrectly shipped items.
Returns will be refunded back to the original payment method. Please allow up to 8-10 business days for returns to be processed.
What is the shipping timeframe?
It can take 7-10 business days for items to be fulfilled, shipped, and delivered. If you have any questions concerning your tracking information after your order is placed, please feel free to use the contact form to speak with me directly.
I received the incorrect item or my item was damaged
Damaged items need to be reported within 7 days of delivery. Please use the contact form or email contact@justinsshirtstore.com for assistance. Please provide your order number in the subject line and a photo of the item you received that was damaged and/or incorrect.
My order was marked as delivered, but I never received it
Although Justin's Shirt Store is not responsible for any issues that occur once your item has left our facility, you can still message us through the Contact form or email contact@justinsshirtstore.com. First, please consider contacting the carrier directly either through their phone number or any other communication that is offered through their services. Additionally, it is possible the carrier could have mistakenly delivered it to your neighbor or front office if you live in an apartment building. Be sure to check there first before messaging.
Where are your products manufactured?
For JustinsShirtStore.com I have partnered with another creator and their warehouse to print and fulfill my orders! That means no drop shipping! Items are made and shipped out from California.
What shirts do you print on?
All tees are printed on Bella+Canvas 3001 blanks unless otherwise advertised.
All crop tops are printed on 1580 Next Level Apparel Crop Tops.
**Soon to be sold**
All crewnecks will be printed on Gildan 18000 blanks.
Comfort Colors will eventually be sold and put in its own category in the "Shop" section of the site.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.